Return and Replacement Policy
At Penveer Sports, your satisfaction is our top priority. If you are not happy with your purchase, we offer a hassle-free return and replacement process.
Please review our policy below to ensure you qualify.
Return Eligibility
- You have 30 days from the date of delivery to return or exchange your product.
- To be eligible for a return or exchange, the product must be:
- Unwashed, unworn, and without any damage.
- The item must be in its original packaging and with all tags intact.
- Items returned with signs of wear, dirt, detergent smells, or deodorant marks will not be accepted. Such items may either be returned to you or subject to a restocking fee based on their condition.
Defective or Incorrect Products
- If you receive a defective product or the wrong item, you must notify us within 7 days of receipt.
- We will provide a prepaid shipping label for returning defective or wrong items at no cost to you.
- Once you ship out the defective or wrong product, we will send out a replacement as soon as possible.
- We will cover the return shipping costs for defective or incorrect items.
- For exchanges, the customer is responsible for the return shipping label to our warehouse in Hillsborough Township, New Jersey, USA.
- Please note that original shipping fees are non-refundable, except in cases of defective products or shipping errors.
Process for Return and Exchange
- To begin a return or exchange, please email us at Sales@penveersports.com. Provide your order number along with the reason for the return or replacement.
- Each customer is eligible for one exchange per order. No more exchanges will be approved after the initial exchange, and any additional requests will not be eligible for a refund.
- Refunds will be issued for the product price of the original order, excluding shipping fees. Refunds may take 7-10 business days to show in your account once we receive and approve the returned items.
- Once your returned product is received and inspected, we will ship out your exchange. Your replacement product's delivery time may vary depending on your location.
FAQ
How long do I have to return or exchange a product?
You have 30 days from the date of delivery to return or exchange your product.
What are the conditions for an item to be eligible for return or exchange?
The product must be unwashed, unworn, undamaged, in its original packaging, and with all tags intact. Items with signs of wear, dirt, detergent smells, or deodorant marks will not be accepted.
What should I do if I receive a defective or incorrect product?
Notify us within 7 days of receipt, and we will provide a prepaid shipping label for returning the defective or wrong item at no cost to you. We will send out a replacement once we receive the returned item.
Who covers the shipping costs for returns and exchanges?
We cover return shipping costs for defective or incorrect items. For exchanges, customers are responsible for the return shipping label to our warehouse in New Jersey.
Are the original shipping fees refundable?
Original shipping fees are non-refundable, except in cases of defective products or shipping errors.
How do I start a return or exchange?
To begin a return or exchange, email us at Sales@penveersports.com with your order number and reason for the return or replacement.
How long does it take to receive a refund or exchange?
Refunds may take 7-10 business days to show in your account after we receive and approve the returned items. Replacement delivery times may vary depending on your location.
